Thank you for shopping at Galexiya (“Company”, “we”, “our”, or “us”). We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. This Shipping Policy outlines important information about the shipping process for orders placed on galexiya.com (the “Website”).
1. Order Processing Time:
Orders are typically processed within 1 business day (excluding weekends and holidays) from the time they are placed. Once your order has been processed, you will receive a confirmation email with your order details.
2. Order Delivery Time:
We strive to deliver orders to our customers within 3 to 5 business days from the date of order processing. Delivery times may vary depending on your location and courier service availability.
3. Shipping Fees:
We offer free shipping on all orders placed on our Website.
4. Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package through our designated courier service’s website. You can also track your order from here.
5. Address Accuracy:
Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer.
6. Delivery Issues:
If you encounter any issues with the delivery of your order, such as delays or non-delivery, please contact our customer care team at hi@galexiya.com or call us at +919971421603 (01:00pm to 07:00pm) for assistance. We will work diligently to resolve the issue and ensure that your order reaches you as soon as possible.
7. Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact us immediately. We will initiate an investigation with the courier service and take appropriate action to either locate your package or provide you with a replacement or refund as per our Returns Policy.
8. Returns and Exchanges:
For information about returns and exchanges, please refer to our Returns Policy page on the Website.
9. Changes to Shipping Policy:
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the revised Shipping Policy.
If you have any questions or concerns about our Shipping Policy, please contact us at hi@galexiya.com.
Thank you for choosing Galexiya for your shopping needs.