At Galexiya, your satisfaction is our top priority. We want you to enjoy a smooth and worry-free shopping experience. To support this, we’ve created a clear and customer-friendly Return and Refund Policy, as explained below.
🕒 Return Window
You can request a return within 3 days from the date of delivery.
This gives you enough time to check if the product meets your expectations.
🚚 Easy & Hassle-Free Returns
If your order arrives damaged, defective, or with missing items, you can return it to us.
Return shipping is free of cost, so you don’t have to worry about extra charges.
✅ Return Eligibility
To qualify for a return, please make sure:
The item is unused, in original condition, and in its original packaging.
All tags, accessories, and documents are included.
The product is not altered, damaged, or used by the customer.
An unboxing video (without cuts/edits) is required for damaged or defective return claims.
🔄 Return & Refund Process
Initiate Return – Email us at Hi@Galexiya.com within 3 days of delivery. Mention your order number and reason for return.
Approval – Our support team will review your request and guide you with the next steps.
Inspection – Once we receive the returned item, our team will inspect it.
Refund – Approved refunds will be processed within 2 business days and credited to your bank account or UPI ID shared with us.
❌ Cancellation Policy
Orders can be canceled before they are shipped.
To cancel, log in to your account and choose the “Cancel Order” option next to your order number.
📩 Need Help?
If you have any questions or need assistance, feel free to reach us at Hi@Galexiya.com. Our dedicated support team is available to help you.
