Brand Shoe Factory

we are happy to help you

Have Any Questions?

Any questions on your mind? Feel free to ask.

How can I initiate a return or exchange?

To initiate a return or exchange, please email us at hi@galexiya.com within 7 days of receiving your order. Include your order number and reason for return/exchange, and our customer support team will assist you with the process.

What is the delivery time for my order?

Shipping Charge and Time:

Delivery Time : Handling time + Transit time
Handling time: 0-1 business days (Monday to Saturday)

Shipping rate and transit time:

For Cash On Delivery orders:

Shipping Name: Free Shipping
Transit time: 3 to 4 business days
Shipping Fee: Free

For more Shipping details visit here.

Is there a shipping fee for orders?

No, we offer free shipping on all orders placed on our website. You can enjoy the convenience of shopping without worrying about additional shipping charges.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through our designated courier service’s website.

What is the return charge, and when is it applicable?

There is a return processing fee of ₹80, which will be deducted from your refund amount. This fee is applicable for returns initiated by the customer and is deducted to cover return shipping and processing costs.